Zoom 5341J No Longer Provides Internet Connection via Router, Works via Direct Connection
I've been tracking down a confusing problem over the last couple days and I'm hoping someone here might've experienced it before.
First, the short version of the problem: My Zoom 5341J modem provides a great internet connection when hooked directly to a computer, but no internet connection when run through a router.
Location: Michigan, USA ISP: Comcast Modem Firmware: 5.5.4.9J
Now some background. I've had the same set up - an ASUS router and this 5341J modem - for several months. My only complaint is periodic (once or twice a day) 'hiccups' where the modem seems to loose but then re-establish a connection, generally lasting from 10-30 seconds.
I came home from work at about 12:15 am (I work nights) a couple days ago to find that the internet connection was down and when I looked at the modem, only the power and link lights were doing anything. I figured no problem, I'll just unplug/replug the modem and the router. When the modem came back up, all the lights were good so I plugged the router back in but after it reconnected I had no internet connection. I tried power cycling both again, I could get internet connection through the router for a brief time - probably less than a minute - before it would go down again. I ended up resetting both the modem and the router to factory defaults with the issue persisting. When I tried going straight from the modem to a computer, though, it would work - I could get to the internet just fine.
I had an old Linksys router kicking around so I figured maybe my router had died somehow so I tried this Linksys router, same problem. In the course of the testing I went back to straight plugged into the modem and no internet this time. I called Comcast, they confirmed that the signals levels seemed fine but since I was straight in to the modem and no internet they sent a tech out. He came out the next day, unplugged the main coax line from the modem and tested it, it tested fine, plugged it back into the modem and lo and behold the computer hooked straight in to it could reach the internet! The tech suggested it had to do with no unplugging/replugging the modem when I switched from a router to the computer directly - I thought I had, but apparently not. I then plugged the modem back into the old Linksys router, unplugged/replugged the modem then the router, and I had internet through the router. Satisfied, the tech left. As he left, the internet went back down through the router - I should've known, since that is what it was doing before (up for a bit after I powercycle the modem and router but then it dies out.)
I went and bought a new Belkin router, thinking surely it must be the router since a connection straight to the modem works. The Belkin has a setup utility and I followed its prompts but was unable to make a connection when plugged in to the modem and properly powercycled as per the on screen instructions. So that's 3 different routers of 3 different brands that won't work with the modem.
To add to the craziness, during my tests I was able - for a while - to get internet connection over wireless with the Linksys but not to the computer I had plugged straight into the router. I swapped back to my original ASUS and I managed to get the same t
I've been tracking down a confusing problem over the last couple days and I'm hoping someone here might've experienced it before.
First, the short version of the problem: My Zoom 5341J modem provides a great internet connection when hooked directly to a computer, but no internet connection when run through a router.
Location: Michigan, USA ISP: Comcast Modem Firmware: 5.5.4.9J
Now some background. I've had the same set up - an ASUS router and this 5341J modem - for several months. My only complaint is periodic (once or twice a day) 'hiccups' where the modem seems to loose but then re-establish a connection, generally lasting from 10-30 seconds.
I came home from work at about 12:15 am (I work nights) a couple days ago to find that the internet connection was down and when I looked at the modem, only the power and link lights were doing anything. I figured no problem, I'll just unplug/replug the modem and the router. When the modem came back up, all the lights were good so I plugged the router back in but after it reconnected I had no internet connection. I tried power cycling both again, I could get internet connection through the router for a brief time - probably less than a minute - before it would go down again. I ended up resetting both the modem and the router to factory defaults with the issue persisting. When I tried going straight from the modem to a computer, though, it would work - I could get to the internet just fine.
I had an old Linksys router kicking around so I figured maybe my router had died somehow so I tried this Linksys router, same problem. In the course of the testing I went back to straight plugged into the modem and no internet this time. I called Comcast, they confirmed that the signals levels seemed fine but since I was straight in to the modem and no internet they sent a tech out. He came out the next day, unplugged the main coax line from the modem and tested it, it tested fine, plugged it back into the modem and lo and behold the computer hooked straight in to it could reach the internet! The tech suggested it had to do with no unplugging/replugging the modem when I switched from a router to the computer directly - I thought I had, but apparently not. I then plugged the modem back into the old Linksys router, unplugged/replugged the modem then the router, and I had internet through the router. Satisfied, the tech left. As he left, the internet went back down through the router - I should've known, since that is what it was doing before (up for a bit after I powercycle the modem and router but then it dies out.)
I went and bought a new Belkin router, thinking surely it must be the router since a connection straight to the modem works. The Belkin has a setup utility and I followed its prompts but was unable to make a connection when plugged in to the modem and properly powercycled as per the on screen instructions. So that's 3 different routers of 3 different brands that won't work with the modem.
To add to the craziness, during my tests I was able - for a while - to get internet connection over wireless with the Linksys but not to the computer I had plugged straight into the router. I swapped back to my original ASUS and I managed to get the same t
No comments:
Post a Comment